Terms and conditions of rental of Dolphin Key Villa in Florida

  1. BOOKINGS
    1. The booking form must be completed by the designated party leader (hereinafter known as "the Customer");
    2. they must be at least 21 years of age;
    3. No all male or all female bookings in excess of two persons are allowed;
    4. The Customer shall be deemed to be signing on behalf of ALL members of the party, who all agree to be bound by these booking conditions jointly and severally;
    5. The number of guests must be as per the booking form;
    6. Confirmation of a booking by the Owner must be in writing, following receipt of a signed booking form together with the correct payment as cleared funds;
    7. No variations or additions to these terms shall be binding unless agreed in writing between both parties;
    8. The Customer may NOT sublet or share the property except with persons nominated on the booking form.
  2. PAYMENTS
    1. If the booking is made within eight weeks of departure, full payment is required with the completed booking form;
    2. In all other cases a non-refundable deposit of £150 ($250) is required to secure the booking at the time of booking. The balance is payable in full not less than eight weeks prior to departure;
    3. In the event of full payment not being received by the due time, the Owner reserves the right to cancel the booking without further notification. Any deposits will be forfeited and the Customer will have to pay cancellation charges in accordance with the cancellation by the Customer Section below;
    4. Payment by VISA/Mastercard accepted subject to 3.0% supplement;
    5. In the event of a cheque not being honoured a charge of £25 ($40) to cover administration charges will be made.
  3. SECURITY DEPOSIT
    1. In addition to any final holiday payment, a refundable SECURITY DEPOSIT of £250 ($400) is also required;
    2. The Customer is responsible for any damage beyond "wear and tear" that may be caused to the property;
    3. The Management Company will check the accommodation upon your departure. Should any damage or breakages have occurred during your stay, the Customer will be charged accordingly;
    4. This SECURITY DEPOSIT will be refunded within four weeks of the end of the booking period, less any costs incurred, including but not limited to, accidental damage to property and contents, cleaning, loss/non return of keys.
    5. If damage occurs which is in excess of the SECURITY DEPOSIT, the Owner reserves their right to claim this additional cost from the Customer and his party. In addition, the Customer agrees to pay the further additional cost in excess of the SECURITY DEPOSIT within fourteen days of written notification of such by the owner;
    6. Charges for damages, losses or any maintenance or repairs to the premises, amenities or fixtures or any cleaning service over and above those normally required to prepare the property for the next guest which are necessitated by misuse or extraordinary uncleanliness will be at the discretion of the Management Company. Such charges will be deducted from the SECURITY DEPOSIT;
    7. In the event that neutralization of smoke odours is required or in the event that burn marks are detected, the cost of elimination of those odours or repair of the burn marks will be deducted from the SECURITY DEPOSIT;
  4. ACCOMMODATION
    1. Access to the property is available from 4pm on the first day of rental and must be vacated by 11am on the agreed departure date. This allows for cleaning and preparation for the next customer to take place.
    2. No animals/pets are allowed in the property;
    3. Smoking is not allowed within the property. The property is a no smoking zone;
    4. A Sony Playstation 2 has been provided free of charge for use by the Customer. This system includes the main unit (which also serves as a DVD player), two controllers, several games and a memory card. The Customer is responsible for the proper use of the PS2 system and its various components. If, when the inventory is completed upon the Customer’s departure, it is noted any games or other components are missing, the cost of the missing items will be deducted from the SECURITY DEPOSIT;
  5. SWIMMING POOL
    1. The pool depth is from about 3ft to around 5ft and the Jacuzzi is about 3ft 6ins deep. They are regularly cleaned and maintained but may be affected by dust, dirt or insects, particular during or after bad weather;
    2. The water in the swimming pool is chlorinated. It will stain and bleach fabrics. Before entering the property from the pool area please ensure that all Customers, and particularly children, have dried off as much as possible. Wet clothes and towels must not be placed on floors or furnishings;
    3. Interior floors and the pool area will get slippery when wet. The Customer is responsible for taking the required care at all times;
    4. Breakdown: Very occasionally, pool heating or lighting etc breaks down. In the unlikely event that the pool heating breaks down during your stay (if you have pre-ordered pool heating), the Management Company will either provide the owed day(s) pool heating at a later time, or if this proves impossible, refund the unused portion of pool heating costs. If pool lighting breaks down, this may not be able to be restored without draining the pool. If this is required during your stay, please be aware that you may not be able to use the pool for up to seventy-two hours whilst the water is drained, the lights repaired and the water restored to normal levels. For this reason, pool lighting breakdowns are normally repaired when the home is unoccupied to avoid Customer inconvenience;
    5. Pool Heating:Pool heating is recommended (but not compulsory), for stays between November and April. It must be requested on the booking form. There is a four-day minimum period for pool heating. You should note that the Jacuzzi cannot be heated separately from the pool. If you wish to have the Jacuzzi heated, you will need to order pool heating. A pool blanket is provided and must be fitted when the pool is not in use. This will retain a considerable amount of heat and help maintain the optimum temperature. No complaints regarding water temperature will be entertained if the pool blanket has not been fitted as required.
    6. The Weather:The owner cannot guarantee the temperature with pool heating as this depends on prevailing weather conditions. If the Customer orders pool heating and the weather is warm, the Customer will pay for the ordered pool heating. No refunds will be given in these circumstances;
    7. Warming Up:If pool heating is ordered from the Customer’s check-in date, please note the Owner cannot turn the pool heating on for the Customer whilst the property is occupied by other Customers. Pool heating will normally be turned on at some time between 11am up to 4pm on your check-in day, prior to your arrival. Depending on weather conditions, the water will take some hours to reach optimum temperature;
    8. Neither the Management Company nor the Owner accepts any liability for compensation for the loss of pool heating or lighting facilities other than that offered at 5(iv) above.
  6. CHANGES MADE BY THE CUSTOMER
    1. The owner will try to facilitate any changes requested after booking has been confirmed at their discretion.
    2. The alteration will become effective as soon as the Owner sends written confirmation to the Customer of the change.
  7. CANCELLATIONS MADE BY THE CUSTOMER
    1. Cancellations must be made in writing either by e-mail to luvillas@luxuryvillasinorlando.comor by registered post and be signed by the Customer;
    2. The deposit will be treated as part payment of the total due;
    3. All cancellations are subject to a charge payable by the Customer. Where cancellation received:
    1. More than 56 days — deposit only;
    2. 56 to 28 days — 75%;
    3. 28 to 0 days — 100%.
    4. NB: Should the owner successfully re-let a Customer’s cancelled accommodation, then the owner will refund any hire fees from the Customer excluding the deposit.
  8. CHANGES/CANCELLATIONS MADE BY THE OWNER
    1. If circumstances beyond the Owner’s control should make the rental home unavailable, the Customer will be advised as soon as possible;
    2. A refund of monies paid will then be made within twenty-eight days thereafter, unless the change or cancellation arises from reasons of "Force Majeure".
  9. COMPLAINTS
    1. In the unlikely event that the Customer should have a problem with the property, they must notify the Management Company immediately so they can investigate and attempt to solve the problem locally;
    2. If the matter is not resolved, the Customer must make a written complaint to the Management Company and send a copy by recorded delivery or e-mail to the Owner within fourteen days of their return home;
    1. If the complaint is not reported as per the above procedure, the Owner cannot accept any responsibility for claims or complaints;
    2. The Owner does not accept responsibility for the actions or omissions of the Management Company.
  10. TRAVEL INSURANCE
    1. You are required to hold suitable travel insurance;
    2. It is expected that this insurance will be in place before the booking is made;
    3. The Customer is responsible for, and pays, all travel arrangements, airline tickets, car rental, medical and travel insurance and any other costs incurred with the holiday. Payment via the booking form only covers the rental of the accommodation.
    4. The Owner is not responsible for any loss of enjoyment or use of the accommodation due to travel disruption.
  11. CLIMATE
    1. Florida has a tropical climate, which is deal for humans AND pests. These are not an unusual occurrence. For this reason the property has a monthly pest program. To help eliminate these pests, all windows and doors should be kept shut at all time. All opened food must be stored in the refrigerator provided. If a pest problem occurs, the Customer can purchase insecticide sprays locally. If the problem is more widespread, the Customer must immediately inform the Management Company.
  12. CHILDREN
    1. Children must be supervised at ALL times;
    2. Children are not allowed in the pool area without supervision;
    3. No responsibility will be accepted by the Owner or the Management Company for accidents that may occur on any part of the property or grounds and all facilities are provided at the Customer’s own risk.
  13. LIABILITY
    1. Neither the Owner nor the Management Company accept liability for the acts or omissions of Third Parties which may prevent or disrupt a Customer’s booking;
    2. The information and descriptions supplied are believed to be accurate. Certain features may not be available from time to time. No liability is accepted for this by the Owner and the Management Company;
    3. No liability can be accepted by the Owner or Management Company for any loss or damage to the property;
    4. No liability can be accepted by the Owner or Management Company for injury, loss or damage to the Customer, any member of the Customer’s party or any visitor to the property, howsoever caused;
    5. On arrival, it is the Customer’s responsibility to acquaint themselves and all members of their party with any safety notices.
  14. FORCE MAJEURE
    1. No liability can be accepted by the Owner where the contact is affected by "force majeure".
    2. "Force Majeure" is any event that the Owner and the Management Company could not foresee or avoid. These include, but are not limited to, war, threat of war, terrorist activity, riot, civil commotion, hostilities, industrial dispute, natural disaster, fire, acts of God, nuclear waste, adverse weather, government action, technical problems with transportation, or other events outside the Owner’s or Management Company’s control.
  15. JURISDICTION
    1. This contract is subject to and shall be construed in accordance with English Law and shall be subject to the jurisdiction of the English Courts.